Refund policy

We want you to be completely satisfied with your purchase from THETRELLO. If for any reason you are not content, we offer a 30-day return window from the date your package is marked as delivered.

Eligibility for Returns:

Items must be unused, in the original condition, and with all original packaging, tags, and accessories intact.

Proof of purchase (order confirmation email or order number) is required.

How to Initiate a Return:

Contact our support team at support@thetrello.com with your order number and reason for return.

Our support team will review your request within 24–48 hours and provide our designated return shipping address. (Please do not send items back without contacting us first).

Return Shipping Fees:

If the return is due to defective, damaged, or incorrect items sent by us, THETRELLO will cover all return shipping costs.

If the return is due to customer remorse (e.g., changed mind, wrong size selected), the customer is responsible for the return shipping fees.

Refund Processing:

Once we receive and inspect the returned item, your refund will be credited back to your original payment method within 3 – 5 business days.